GreenLight Guarantee Policy
Effective June 2026 · Logit Health Technologies LLC
What the Guarantee Covers
The GreenLight Guarantee is a 100% subscription refund for eligible students who earn their GreenLight readiness badge on PassLogit and subsequently fail the official NCLEX-RN or NCLEX-PN examination. If you meet all eligibility requirements, we refund the full cost of your annual subscription to the original payment method within 10 business days of a verified claim.
Eligible Tiers
The GreenLight Guarantee is available exclusively to Gold Guarantee and Platinum Elite tier subscribers. Free Trial, Bronze Prep, and Silver Adaptive subscribers are not eligible for the refund guarantee.
Full Eligibility Requirements
- ◆Legal full name (as it appears on government-issued ID)
- ◆Date of birth
- ◆Nursing school name and graduation date
- ◆Program type (RN or PN)
- ◆State of licensure application (KY / OH / IN)
- ◆3 consecutive Adaptive Practice Exams completed
- ◆Your Readiness Level meeting the GreenLight Readiness Standard on each session
- ◆No more than 72 hours between consecutive sessions
- ◆Official NCLEX attempt within 60 days of earning GreenLight
- ◆Official NCSBN Quick Results or unofficial result submitted within 21 days of testing
- ◆Candidate ID (from ATT letter) for verification
The IRT Science Behind GreenLight
How to Submit a Refund Claim
Email greenlight@passlogit.com with the subject line "GreenLight Refund Claim." Include your full name, account email, Candidate ID from your ATT letter, and a copy of your official NCSBN Quick Results or unofficial result. We will verify your GreenLight badge status in our system and process the refund within 10 business days of confirmation.
Refund Timeline
Verified refunds are issued to the original payment method within 10 business days of claim approval. Stripe processing times may add 3–5 additional business days depending on your bank.
Exclusions — What Voids Eligibility
- —Failing to complete 3 consecutive qualifying Adaptive Practice Exams before the NCLEX attempt
- —Taking the official NCLEX more than 60 days after earning GreenLight status
- —Failing to submit your result within 21 days of the exam date
- —Providing false or mismatched academic verification information
- —Account sharing, academic dishonesty, or violation of the Terms of Service
- —Requesting a general (non-guarantee) refund prior to submitting a GreenLight claim
- —Subscription is on a Free Trial, Bronze Prep, or Silver Adaptive tier
Questions? Contact us at greenlight@passlogit.com. This policy is subject to change; the version in effect at your subscription date governs your claim.